What Clients Have Said About Working with Us
Real accounts from people who came to us with pension questions and left with a clearer picture of their situation.
12+
Years in Practice
480+
Clients Assisted
4.8
Average Client Rating
LCT
Registered Advisers
Client Reviews
Accounts from clients who have used our services across the three levels of pension legal assistance.
Pracha Rattanakorn
Retired teacher, Bangkok
"I had been receiving letters from the GPF for months and could not make sense of them. Khun Somchai sat with me for nearly two hours, going through each document, and by the end I understood exactly what my pension entitlement was. I had not realised how straightforward it could be explained. A calm, patient meeting — nothing rushed."
June 2026 · Consultation service
Siriwan Phetcharoen
Retired civil servant, Nonthaburi
"My pension was reduced without any warning in January and the letter I received gave no clear reason. Wai Thong reviewed the situation, explained the likely cause, and prepared a formal query on my behalf. The process took about six weeks. I would not say the outcome was what I had hoped for in full, but I felt properly supported throughout and I understood every step."
May 2026 · Adjustment Assistance
Boonsong Thamrongsak
Former bank employee, Bangkok
"I came to Wai Thong not really knowing what to ask. I had been retired for two years and felt my pension was less than it should be, but I had no basis for that. The consultation gave me a clearer view. The team was honest — they told me the pension had been calculated correctly, even though that was not what I wanted to hear. I respect that."
June 2026 · Consultation service
Noppadon & family
Client family, Samut Prakan
"My father was in poor health and his pension matter had been unresolved for months before we found Wai Thong. They were very considerate — they allowed all three of us to attend the meetings, explained everything at my father's pace, and handled all the paperwork. We felt we were treated as people, not as a case number."
May 2026 · Full Care Package
Malee Arunsopha
Retired nurse, Bangkok
"I was not sure what I needed when I first called. The person I spoke with asked a few questions, suggested I come in for a consultation first, and did not try to sell me a larger package. After the consultation it became clear I did need the Adjustment Assistance. That honesty at the start made me trust the advice throughout."
June 2026 · Adjustment Assistance
Somkiat Khaewkul
Retired engineer, Pathum Thani
"The Full Pension Care Package was more thorough than I expected. Wirut kept me updated regularly — about once a week by email — and always flagged anything that needed my input before acting. The formal submissions took about ten weeks in total. The matter is now resolved and I know exactly how it was concluded."
May 2026 · Full Care Package
Case Summaries
Three client situations, described without identifying detail, to give a sense of how different matters have unfolded.
Understanding an Unfamiliar Pension Calculation
The Situation
A retired public sector worker in her late sixties had received her first pension payment and felt it was lower than she had been told to expect at the time of retirement. She had no legal background and found the calculation documentation difficult to read.
What We Did
We reviewed the calculation documents at a consultation meeting, explained the relevant legislation that determined her benefit level, and identified that the calculation was consistent with current rules. We provided a plain-language summary she could refer to later.
The Result
The client left with a full understanding of how her pension had been calculated. While the amount was correct, she now had a written reference to explain it to family members. She chose not to take further action, having understood the position. Duration: one consultation meeting.
"I came in feeling confused and left feeling settled. I still have the summary they gave me."
Querying a Pension Reduction After Policy Change
The Situation
A retired private sector worker had seen his monthly pension amount fall by approximately 14% following an administrative review by the Social Security Office. The accompanying letter cited a contribution record discrepancy but did not explain the specific basis for the reduction.
What We Did
We requested the detailed contribution record from the SSO, reviewed it against the original employment records the client provided, identified an entry error from a prior employer period, and prepared a formal query with supporting documentation. We submitted this on the client's behalf and communicated the SSO's response.
The Result
The SSO acknowledged the entry error and restored the original benefit level, with an adjustment to the preceding months. The process took approximately eight weeks. Duration: Adjustment Assistance service.
"Nanthida kept me informed throughout. I never had to chase for an update."
End-to-End Support for a Complex Pension Matter
The Situation
An elderly client had reached retirement with pension contributions spanning three different employers over a thirty-year career. The benefit calculation drew on records from all three periods, some of which were incomplete. The family sought full legal support given the client's health and the complexity of the record-keeping involved.
What We Did
We coordinated the collection and organisation of all employment and contribution records, submitted formal documentation to the relevant authorities, attended follow-up correspondence over several months, and kept the client's family fully informed at each stage with written summaries after every interaction.
The Result
A consolidated pension entitlement was established and formally confirmed, covering all three employment periods. The process took approximately four months. Duration: Full Pension Care Package.
"The whole family was kept in the picture. It was a relief to have someone steady guiding us through."
Contact Wai Thong
Address
210 Phloen Chit Rd,
Lumphini, Bangkok 10330
Office Hours
Mon–Fri 9:00–17:30
Sat 9:00–13:00
Add Your Own Experience
If you are considering pension legal assistance, an initial conversation with our team is a sensible place to begin. No commitment is required, and we will be straightforward about what we can and cannot help with.
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